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We are Missrepresent Limited (company number 12955550) a company registered in England & Wales. Our HQ is at Coloney Astley, 70 Great Ancoats St, Manchester M4 5BG.
This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the Sites (“Items”) to you. Please note these Terms only apply to the purchase of Items and services on the Site. Purchase of Missrepresent Items and Services from any other source (including without limitations our Stores or third party stores and websites selling our items) (“Other Sources”), will be governed by the terms and conditions applicable at the relevant source.
Please note that promotions and offers available for purchases on the Sites may not be available for purchases through the Stores and Other Sources and vice versa.
Please read these Terms carefully and make sure that you understand them before ordering any Items from the Sites. Before placing an order you will be asked to agree to these Terms. By placing an order on the Sites or purchasing Items from the Stores you confirm your acceptance of these Terms.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.
We reserve the right to amend these Terms from time to time.
How The Contract Is Formed Between You & I On Site
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and correct any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay". You will not be able to make any changes to your order after this point.
After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order and in the case of an order for the Delivery Service, confirmation of your order for that service. We will then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).
Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
Items On The Site
The images on the site are for illustration purposes only. Although we have tried our best to display the colours accurately, we can not guarantee that they will be as accurate as the photo due to computers display of the colours.
All measurements are approximate, however we do aim to make this as accurate as possible.
We take our time ensuring every product detail, description and price is as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
All our Items are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any Items in a business or public environment.
Please note that our Items are not aimed at anyone aged under 16 so please take extra care when purchasing Items as gifts for anyone under this age group.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a seller.
Please note that the prices listed on the Sites are only applicable for items purchased on the Sites and not through any other source.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery Details page. You can get information about charges for returning items if you choose to use one of our returns methods on our Returns Information page.
Please note that whilst we take great care in ensuring the content on our site (Including descriptions of items and services including shipping, payment, offers, promotions and delivery timescales) are accurate, the site may contain typographical errors from time to time. Therefore, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If this affects an order that you have already placed, we will notify you of the error. We reserve the right not to fulfil any orders that have been placed based upon information on the site that may contain errors.
You can pay for items on the site by using: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards. You can also use PayPal and Klarna.
You can pay for items with: Pound Sterling, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars, Euros, Danish Krona, Swedish Kroner, Norwegian Krone, Hong Kong Dollars, Singapore Dollars and Swiss Francs.
In cooperation with Klarna, we offer the following payment options, whereby payment is to be made to Klarna: (1) Pay in 30 days (2) Pay in 3 interest-free instalments. You can find further information and Klarna’s user terms here.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not authorise payment then you will be notified as soon as possible.
We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. To do so the agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. By submitting your order you agree to this.
All Items ordered remain our property until we receive full payment from you.
Delivery On Orders Placed On Site
When placing an order with Missrepresent, you will be given various different delivery options. The options available to you will vary depending on where you are ordering from.
Delivery charges will be applied in addition to the items purchased. The price of delivery charge will vary depending on the delivery option you have chosen.
Please note that as well as the items and delivery charges, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information. This includes the address that your order is going to and the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.
Returns & Refunds
If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:
1. The items are unworn and unwashed (and there are no signs of transfer of any make-up, or other stains);
2. If shoes, the items are unworn and show no signs of wear;
3. The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Rejected Items taking into account any discounts or promotions applied when you purchased the items (“Refund”). Your Refund will be processed once you have provided the Rejected Items to one of Missrepresent's carriers. The Refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items. Please note for your Refund to be valid, you have an obligation to return the Rejected Items to Missrepresent. In the event that Missrepresent issues a Refund but does not receive all of the Rejected Items, the Customer shall reimburse Missrepresent an amount proportionate to the Rejected Items not received.
The above does not affect your statutory rights.
Please note that this policy only applies to items you have purchased on the Site. For Items purchased from other sources, you will need to check the returns policies of the applicable source.
You can purchase gift cards from our Site (“Gift Card”). Your Gift Card can be used by you if you are the purchaser or have been given as a gift. You can use the card in full or part payment for goods purchased on our site in the UK.
Any payment credited to the Gift Card which is subsequently dishonoured will result in the credit to your Gift Card being revoked.
The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases.
The Gift Card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The Gift Card will not be honoured if sold. If found please cut in two and return to Customer Care at Missrepresent HQ, Coloney Astley, 70 Great Ancoats St, Manchester M4 5BG.
The Gift Card will automatically expire 12 months after the last time that you use it to make a purchase or check your balance and any remaining balance will be deducted.
We will not be responsible if your Gift Card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
The Gift Card remains our property and is not a cheque guarantee, credit or charge card.
If you are a consumer, you may only purchase Items from the Site if you are at least 16 years old. Otherwise you a parent or guardian must purchase Items from the Site for you.
You agree not to use any Items and/or the Services purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items and Services for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Site. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
When you purchase Items and/or Services from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by English law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
If you have any questions about our Terms or Site please contact our Customer Care Team at email@example.com or Missrepresent HQ at Coloney Astley, 70 Great Ancoats St, Manchester M4 5BG.